Login to https://tpro.io/signin.

By default the application opens your Tasks section (under LIVE TASKS).

LIVE TASKS (top of the screen)

Here, you find all your tasks in different lists (queues) sorted by status, e.g. above PENDING (8) and WORK IN PROGRESS (2).

NOTE: Depending on your role different queues are visible.

  • If a letter is in another user's work in progress (WIP) queue you will not be able to view it until it is sent on to the next stage or returned to the main queue.
  • If a task has been finalised it will get the status ‘Completed’ and is no longer considered to be live. You will not find completed letters in LIVE TASKS.

ALL TASKS (top of the screen)

This is the letter archive. From here you will be able to search all letters regardless of their status (Pending, Work in Progress, Storing, etc.) but you will only be able to open letters that have been finalised and have the status Completed.

Searching for a letter


a) You can just search for the letter by task ID (if available to you).

NOTE: The task ID is NOT the hospital patient identifier.

  • This is the quickest and most reliable way to locate a letter. The unique 6 digit code is generated by the system when the dictation is originally created and uploaded by the author.
  • You can use other input in the search bar:
    First option
    Joe Bloggs = anything that contains joe and blogs
    Joe = anything that contains Joe
    12345 = anything that contains 12345 (W12345 included)
    20/12 = anything that contains 20/12 (20/12/2009...)

    Second option
    We have a simple search language using symbols we call operators:
    & = AND
    | = OR
    ! = NOT
    :* = INCLUDE

b) You can use the filter options above the table (period, priority, department, author and more) to search for a certain task.
In ALL TASKS you will be able to use any information you have about the letter and enter it into the filter fields.

Filter options

The search criteria is divided into:

  • Time Period
  • Task Status
  • Priority Level
  • Department
  • Author Group
  • Author
  • Transcriber

=> Filling in as much of this information as you have will lead to a more accurate search result.

For example, if all you know is the Author who dictated the letter and the date on which they dictated, you can go to time period select “Custom” and enter the specific date or date range. (Please note, the time period will always default to the current month and so will not display results from a previous period unless this is updated by the user). You can then select Department and Author Group for that doctor and select their name from the drop down list of authors. This will give you a definitive list of all the dictations uploaded by that author on a particular date, which is likely to aid your search.

Search Results

Once you have located the letter you were searching for it will be displayed below the search table. It is important to note the status of the letter as this will indicate at which stage of the process a letter is at and also who you may need to contact in order to gain access to that letter.

Letter Status

Author | Progress - the dictation is being created by the author
New - the dictation is being uploaded
Pending - thee dictation is waiting to be typed
Work in Progress (WIP) - the letter is currently being typed
Review | Pending (or Review | Progress) - task is in Quality Assurance queue
Processing | Pending (or Processing | Progress) - the letter back with the hospital, in the pre-approval Processing queue
Waiting for Approval (or Waiting for second Approval) - the letter is awaiting author approval
Storing | Pending (or Storing | Progress) - the letter is in the Storing queue
Completed - the letter which has been finalised and is no longer considered Live.

Finally if you still cannot locate a letter despite trying all the above steps please contact us via the in-App chat on the bottom left hand corner of your screen:

Alternatively, you can email us at support@tpro.ie or call us on (01)9696400 and we will be happy to provide assistance.

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