This article explains how a manager would add an already existing user to a group and how to create an entirely new account.
Login at www.tpro.io using your manager account credentials.
Once logged in, you will be taken to Departments, click on the department which you need to add the user to.
Once in the Department, if you are adding an Author to a group, go Authors.
If you wish to add a user to an already existing group, who already have an account within the same facility; select the group you wish to add them to and click into Add an existing user.
Their account will appear, select it and then click Add User.
To create a new account, select the group which you wish to add them to, and click New User. A pop up will then appear to add in the user's details.
You will need their first name, last name, email and then create a temporary password. The user will be prompted to change this password when they log in for the first time on a PC. The password will need to contain a Uppercase letter, a number and a special character. We use the formula: Surname*123.
Once you have entered these details, click Save.
If the user has already used their email account in another facility, the system will not allow you to create this account. If this happens, please contact our Support and we can help you.
Once the account is made, you may add them to other groups.
With regards admin staff, the process is the same, but instead you will need to add them to Transcribers and Storers.
If you have any more queries, please do not hesitate to contact our Helpdesk or email@example.com.