eCM - Group Video Calls

Author => this article provides an overview of the group video call function in eCM

Silvie avatar
Written by Silvie
Updated over a week ago

Group Video Session

  • eClinic Manager can now cater for up to 50 participants on a group video session.

Launches in New Tab

  • A video session will now be launched in a new browser tab.

  • This will allow the clinician to view/access the Clinic Schedule, as well as Edit Appointment e.g. invite additional participants

Audio and Video Settings

  • Once the patient or clinician enters the waiting area, or during the video session, they can check audio and video settings.

  • In addition, the user can check their connection.

Starting the Video Session

  • To begin the video session, click Join Session.

  • The clinician must then admit the patient and other participant(s) to enter the video session.
    Note: The clinician can also remove participants from the video session.

Additional/New Features During Video Session

  • The sidebar displays a list of all participants who have joined or are waiting to join the video session, and are searchable by name.

  • The clinician has the ability to mute or unmute the patient or other participant during the video session.

  • Users can pin the user screen to display the pinned participant only.

  • Users can also toggle layout to change from tile view to display the current active speaker.

  • Clinicians can reposition their video tile (the default location is top right hand corner of the screen).

    If you have any more queries, please do not hesitate to contact our Helpdesk or © 2023

Did this answer your question?