Helpdesk

Manager role => View an introduction to the user interface for Live Tasks and All Tasks.

Workspace Overview for Live Tasks & All Tasks

Step by step guide on how to edit a task department, author group or author

How to Edit Task Department, Author Group or Author

Manager => How to turn on front-end speech recognition for an author.

Enable front-end Speech Recognition

Manager or Master user => This article explains how to set up a new transcription route and add it to an author group.

How to Create a New Transcription Route

Master => This a article explains how to process a bulk upload for new T-Pro users.

How to Upload Multiple New Users to Your Organisation

Manager or Master user => This article explains how a manager can reopen and edit a completed task.

How to Edit a Completed Task

Manager => This article explains how a manager user can approve a task as an administrator.

How to Admin Approve a Task

Admin, Master or Manager role => This article explains how to reassign a task to a different approver (or second approver).

Reassigning for Approval

Manager => This article describes available workflows and task status' at each stage

Workflow & Task Status

Manager => This article explains how a manager can delete a task.

How to Delete a Task

This article explains the template option "Disable Editor".

Templates - Using the Disable Editor

Manager or Master user => This article explains how to move a task to another stage of the transcription route.

How to Move a Task

Manager => This article explains how to create new users and add them to a department.

How to Create a New User

Master user => This article gives an overview of a facility's reports and related settings

Facility Overview

Manager or Master user => This article describes each available report.

How to View Reports

Manager or Master user => This article describes how to restore a task that has been deleted.

How to Restore a Deleted Task

Manager or Master user => This article describes how a manager can assign a task in pending status to a specific transcriber.

How to Assign a 'Pending' Task to a Specific Transcriber

The following article describes how a manager can move a task out of WIP, if the assigned user is not available to complete it

How to Move a Task out of 'Work in Progress' (WIP)

Silvie

Kate Winters

Jonathan Larbey

Master & Manager

support@tpro.io

+353 (0) 1 9696 400

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