Helpdesk

Storer user => This article explains how to store a document and other options.

Access Documents Waiting for Storing

Transcriber, Editor, Reviewer => This article explains how to assign or update patient information on pending tasks.

Assign Patient Data to a Task

Transcriber => this article explains how to create tasks in T-Pro with external dictation files.

Upload a Task Using External Audio Files

Transcriber role => The video below offers new users a general overview to their role and workflows.

Transcriber Workflow Overview

Transcriber => this article explains how to delete an attachment.

Delete Attachments

Transcriber => This article explains what a transcriber can view on the Dashboard

How to Use the Dashboard

Transcriber => This article explains how to select a new dictation for transcription.

Select a Task from the Pending Queue

Transcriber => This article explains how to download a Word document or PDF file from T-Pro to your desktop.

Download a Task from T-Pro

Transcriber => This article guides you to the confidentiality tag option.

How To Add Confidentiality Tag

Transcriber or Author user => This article explains how to enable notifications in your user profile.

Enable Email Notifications

Transcriber => This article describes how to change a report type or template on a task.

Change a Report Type / Template

Transcriber => This article describes how you can use T-Pro's floating player to transcribe outside of T-Pro

How to Transcribe Outside of T-Pro

Transcriber => This articles describes how to set a task on hold to come back to it later.

Suspend a Task to Complete at a Later Time

Transcriber => This article describes how to use Text Replacement.

Set Up and Use Text Replacements

Transcriber => This article explains the use of merge fields.

How "Merge Fields" Work

Transcriber => This article describes what do to if an author dictates multiple cases in one recording.

Type Multiple Letters From a Single Dictation

Transcriber => This article explains how to edit patient details in a document.

How To Change Patient Details on a Task

Pedro Paulo Amorim

Silvie

Emma Cox

Transcriber (Editor, Reviewer, Storer)

support@tpro.io

+353 (0) 1 9696 400

Find answers and get help from Intercom Support and Community Experts

Empty Help Center

Uh oh. That page doesn’t exist.

Disappointed

Neutral

Smiley

Title

Track the progress of all tickets related to your company

Tickets portal

{assigneeName} needs more information from you