Additional Departments in ZOHO

When we were sending an email from the SBS Training department, the customer reply would create an additional ticket into the Support queue. Andrew and i checked and created a new email address that was in zoho only (a phantom email address) and then turned off the create tickets on behalf of sender while forwarding emails. Andrew would never expect an email to be forwarded to the training@zoho address for a ticket to be created in the training dept at the time of creation. If you do, then it will mark the internal sender as the ticket contact/company.