Forwarding emails to Zoho support and you are ending up as the contact in the ticket?

Andrew and I have figured out why we are getting tickets logged in our names when we are forwarding emails from either our individual email addresses or the support inbox they are tagging us as the customer. We suspect this is in part due to 365 changes and the additional email addresses that have been added to our outlook accounts (r.woodhead@soundbusiness.co.nz as oppposed to rachael@soundbusiness.co.nz ) To stop this from happening you will need to follow the instructions below to add the additional email account to your ZOHO account so that the system recognises you/your license. (for some reason there is 2 different ways to access the setting – if one doesn’t work then try the other way provided) OR Both ways will lead to the screen below. Follow the instructions and verification process to link your new email address to your zoho account: