Health Alliance DMO not installed with Admin rights

Workspace tech who created the DMO package said that DMO should be launching with admin rights as it’s in the correct GPO. Maybe check these PC have the correct package installed. Scott Wood (he/he) Technical Application Consultant Outpatient Health Services Data and Digital waea pūkoro: +64 21 709 250 | īmēra: scott.wood@healthalliance.co.nz Connect Building Penrose | Auckland Te Whatu Ora – Health New Zealand TeWhatuOra.govt.nz Work hours 6.30am – 3pm Monday – Friday From: Akshita Sunkari (healthAlliance) Sent: Thursday, 07 September 2023 11:33 am To: James Overton ; Chris Theodosiou Cc: Scott Wood (healthAlliance) Subject: RE: Regarding Incident 4245291 Hi James, Thank you for the update. Would you know when Grant is available next so I can get in touch with the him and see if we can launch DMO with admin rights? Also, even if the issue resolves after running DMO as admin, what would be the permanent fix going forward as it may not be feasible to run DMO as admin on each machine? Kind Regards, Akshita Sunkari (she/her) Application Support Analyst Enterprise Health Services Applications Services | Digital Health Services healthAlliance l Hōnonga Ōra waea pūkoro: +64 21 240 2415 | īmēra: akshita.sunkari@healthalliance.co.nz Connect Business Park: 581 - 585 Great South Road, Penrose, Auckland 1061 Te Whatu Ora – Health New Zealand TeWhatuOra.govt.nz Reach us in our local channels: healthAlliance From: James Overton Sent: Thursday, 07 September 2023 8:56 am To: Akshita Sunkari (healthAlliance) ; Chris Theodosiou Cc: Scott Wood (healthAlliance) Subject: RE: Regarding Incident 4245291 BE CYBER SMART - This email is from an external sender - Please do not click links or open attachments from unknown sources - Forward suspicious emails to scam@healthalliance.co.nz Hi Akshita, I have been investigating with Scott Wood for the following users having this issue. Grant Chandler Emma Lawrey Amanda Rosenberg We could not replicate with Scott Wood but on Tuesday I spent some time with Grant Chandler. With Grant I could see the issue. We tried to run DMO as administrator for Grant but was prompted to enter an admin username/password. I am not sure what computers need to be checked out but what I think needs to happen is a possible re-install of DMO or make DMO run as administrator. Some info from Grant…it looks like the computers out on the “floor” James attempted to trouble-shoot over the phone yesterday, and thought he found the problem. I don't have his email, so thought worth letting you know: Today there is one office computer that is automatically transferring text into the EDS clinical note system. The computers I have used out on the "floor" are not doing this, but I can copy and paste the text. Basically can you set DMO to run as administrator and then test the issue? Thanks James From: Rachael Woodhead Sent: Thursday, 7 September 2023 8:01 am To: Akshita Sunkari (healthAlliance) ; Chris Theodosiou Cc: James Overton ; Scott Wood (healthAlliance) Subject: RE: Regarding Incident 4245291 Morning Akshita. I understand that this is still an issue and occurring for all current users of DMO in the ED department. Chris is away at present and James is working on this issue. Maybe it is all the users have logged the issue separately? Regards, Rachael From: Akshita Sunkari (healthAlliance) Sent: Wednesday, 6 September 2023 2:41 pm To: Rachael Woodhead ; Chris Theodosiou Subject: FW: Regarding Incident 4245291 Hi Rachael & Chris, Hope you guys are well. I’ve received three tickets on the same issue as below. Unsure if this is user error. Are you guys able to please investigate further at your end? Thanks Kind Regards, Akshita Sunkari (she/her) Application Support Analyst Enterprise Health Services Applications Services | Digital Health Services healthAlliance l Hōnonga Ōra waea pūkoro: +64 21 240 2415 | īmēra: akshita.sunkari@healthalliance.co.nz Connect Business Park: 581 - 585 Great South Road, Penrose, Auckland 1061 Te Whatu Ora – Health New Zealand TeWhatuOra.govt.nz Reach us in our local channels: healthAlliance From: Cherwell ITSM (healthAlliance) Sent: Tuesday, 05 September 2023 10:53 am To: c.theodosiou@soundbusiness.co.nz; r.woodhead Cc: s.wyatt@soundbusiness.co.nz; Akshita Sunkari (healthAlliance) Subject: Regarding Incident 4245291 Incident 4245291 HI SBS, Looks like the DMO issue when transferring text to the dictation box has occurred again and is happening for the following ADHB users: - Amanda Rosenburg - Emma Lawrey - Grant Chandler I had already worked with the Scott Wood from Clinical Portal hA Team previously and we are unable to replicate the issue at our end. Could you please investigate this further at your end? Thanks Akshita Please reply to this message, or open the Customer Portal if you'd like to view or update this ticket. You can also contact the IS Service Desk if you have any questions. Te Toka Tumai Auckland extn 27000 option 2, DDI 09 631 0701 Counties Manukau extn 52266, DDI 09 276 0276 Te Tai Tokerau extn 7469, DDI 09 430 4101 Waitematā extn 42266, DDI 09 486 8980 Ticket Description: Sound Business Systems have contacted and requested I gather further information regarding your Dragon Medical One “DMO” issue with Clinical Portal. It sounds like a couple of you are receiving the same error so I’d like to get this resolved as soon as possible. Please reply with a suitable time for me to remote into your ADHB PC and shadow your session and grab some screen shots and logs. 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