How to Submit New Dictionary Terms

Overview

Dictionary terms help improve transcription accuracy for words that may not be part of the standard vocabulary or that are frequently misrecognised.

Medical Secretaries or transcribers cannot just update or add terms to a clinician's dictionary but need to submit a request via a support ticket.

Our AI team can manually add words and terms directly to the lexicon. All additions are reviewed before deployment to ensure clinical safety and avoid unintended regressions.

The process

Submit

You submit a support ticket via our contact email support@tpro.io. 

To help us process your request efficiently, please include:

1. The exact spelling of the required term.
2. The specialty or workflow area (for example, Orthopaedics or Radiology).
3. An example sentence containing the term, where possible.
4. The category of the term:
   • Medication name
   • Person name
   • Place name (Ward name)
   • Procedure
   • Diagnostic
   • other term
5. The required casing when used mid-sentence:
   • Title Case
   • UPPERCASE
   • Standard sentence case

Review

Each request is assessed by the T-Pro AI team to determine how it should be handled. The most appropriate approach is selected to ensure reliable, safe recognition.

Timelines

Standard Dictionary and Lexicon additions are typically

• Reviewed within 2–3 working days
• Included in the next scheduled deployment cycle 

Tracking & Visibility

All requests remain visible within the support ticketing system.

You will receive status updates as your request progresses through review, addition, and deployment stages.

Your Customer Success Manager will monitor submissions to ensure appropriate prioritisation.

=> Once approved and deployed, the dictionary term will be prioritised by the speech recognition engine, helping improve recognition accuracy for future dictations.

Related articles:

What are Dictionary terms for?

For Authors: How to Add Terms to the Dictionary

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